Privacy Policy

1. Who is responsible

Federica Piga, operating as Holistic Italian, is responsible for personal information processed for these services. For privacy questions or to exercise your rights, contact office@holisticitalian.com.

2. Information we handle

• Contact details you provide, such as your name and email address, and your telephone number when you arrange WhatsApp mentoring.
• Student account name, email, telephone number, securely handled sign-in credentials and Federica’s access approval records. Registered students can access paid materials only after manual approval.
• Information you choose to share about your Italian level, goals, availability and enquiries.
• Mentoring messages and voice notes, appointment details, and correspondence necessary to provide the service.
• Order, payment-confirmation and invoicing information when a purchase is arranged. Payment providers handle payment credentials under their own policies.
• Technical information required to deliver and secure the website, such as IP addresses, browser information and access logs handled by the hosting provider.

The current website application form is a demonstration: it displays a confirmation but does not send or save your answers for Federica. To make an enquiry, please email us. Following the calendar link takes you to Google's appointment service.

3. Purposes and legal bases

• Enquiries, bookings and mentoring: taking steps at your request before a contract and performing the service contract (Article 6(1)(b)).
• Student accounts and purchase approval: creating your requested account and delivering contracted resources (Article 6(1)(b)); securing and administering access (Article 6(1)(f)). Name, email and telephone are required at registration. Pending accounts do not receive paid resources.
• Invoices and legally required records: compliance with applicable legal obligations (Article 6(1)(c)).
• Website security, service administration and legal claims: legitimate interests in providing a secure service and protecting rights (Article 6(1)(f)), balanced against your rights.
• Optional marketing or non-essential tracking, if introduced: your prior consent (Article 6(1)(a)). You may withdraw consent at any time without affecting earlier lawful processing.

Information necessary to arrange or deliver mentoring is required for that purpose. Without it, we may not be able to provide the service. Optional personal reflections are voluntary.

4. Personal reflections and sensitive information

Mentoring is educational, not therapy. Please do not send medical records or unnecessary information about health, trauma, religion or other sensitive matters. Sensitive information is not required to participate. If processing such information becomes necessary, we will first establish an appropriate Article 9 GDPR condition, such as explicit consent, rather than relying on the service contract alone.

5. Service providers and disclosures

Information may be handled by providers needed for website hosting, email, appointment scheduling, payment processing and private communications, and by professional advisers or public authorities where legally required. It is not sold.

Google Calendar is used for the linked appointment calendar. WhatsApp is used for private mentoring when arranged. These services may also process information independently under their own privacy policies. Please review Google's privacy policy and WhatsApp's privacy policy before using them.

6. International transfers

Some service providers may process information outside the European Economic Area. Where a transfer is made on our behalf, an appropriate GDPR safeguard is required, such as an applicable adequacy decision or European Commission Standard Contractual Clauses, with additional safeguards where needed. Contact us for information about the safeguards applicable to your data.

7. How long information is kept

Personal information is retained only for as long as necessary for the purpose for which it was collected. Enquiries are kept while they are being resolved; mentoring records only as needed for service delivery and follow-up; accounting records for the period required by applicable tax law. Limited records may be retained where necessary for legal claims. Information is then deleted or anonymised, subject to necessary backup cycles and providers' independent obligations.

8. Cookies and similar technologies

Necessary browser storage keeps your student sign-in session active. Signing out clears access to the private area on that device. This website does not currently implement advertising trackers or optional analytics in its application code. Hosting and external services may use technologies necessary for security or functionality. External calendar and payment pages have their own policies. Any future non-essential cookies or tracking requiring consent must remain inactive until that consent is given; consent must be as easy to withdraw as to give.

9. Your rights

Subject to GDPR conditions, you may request access, correction, erasure, restriction, portability of data processed by automated means on the basis of consent or contract, and object to processing based on legitimate interests. You may object to direct marketing at any time and withdraw consent at any time.

Email office@holisticitalian.com. We may ask for proportionate verification of identity. Requests are normally answered within one month; if a permitted extension is needed, we will explain it within that month. You may lodge a complaint with the supervisory authority in your habitual residence, place of work, or the place of an alleged infringement.

10. Security, children and automated decisions

Appropriate technical and organisational measures are required to protect personal information, but no online system can guarantee absolute security. These services are intended for adults. We do not use mentoring information for automated decisions producing legal or similarly significant effects.

11. Changes and contact

This policy may be updated when our services or processing change. The date above identifies the latest version. For questions, contact office@holisticitalian.com.