Terms of Service

1. Provider and contact

Holistic Italian is operated by Federica Piga. Contact office@holisticitalian.com for enquiries, service arrangements, withdrawal requests or complaints. Services are intended for adults aged 18 or over.

2. The nature of the service

Holistic Italian provides educational language coaching and personal mentoring. Included cards, PDFs and audio prompts support the mentoring service; the offer is not a physical product shipment. Coaching does not constitute psychotherapy, medical treatment, trauma treatment or regulated healthcare. No particular level of fluency, personal outcome or therapeutic result is guaranteed.

3. The 5-Day Gentle Italian Practice

• Five days of private 1:1 WhatsApp mentoring with Federica, not a public group.
• A daily morning audio prompt and one personal voice note reply from Federica each day.
• The complete 33-card Italian Soul Cards digital deck in PDF format for smartphone or personal printing, included as session support material.
• Approximately 5 to 10 minutes of practice a day, at your own pace, without live calls or mandatory attendance times.
• Digital materials accessed through your student account after email confirmation and Federica’s purchase approval; no physical shipping. Mentoring starts on the date agreed with Federica.

No previous Italian is required. Every card includes an English translation and a simple phrase. You need email access, a device that can open PDFs and play audio, and WhatsApp for the mentoring exchanges.

4. Price, payment and order confirmation

The complete Italian Soul Cards deck costs €19 for the first 10 purchases and €33 thereafter. The mentoring launch offer and any separately agreed services are described at checkout. Confirm the final total on PayPal before paying.

The deck purchase link opens PayPal. Payment verification is manual: create and confirm your email account, then Federica approves your access after checking your purchase. Registration alone does not confirm a paid booking. Keep your account credentials private. Your order confirmation specifies the agreed service, price and start date.

5. Bespoke mentoring and appointments

Bespoke mentoring begins with an enquiry or application, followed, where there is mutual fit, by an informal 20-minute video conversation. The current application form does not send or store applications for Federica; please contact us by email to apply. The linked Google calendar allows you to request an appointment. Booking this introductory conversation does not commit you to paid mentoring.

The scope, schedule, price and any cancellation or rescheduling terms for a bespoke programme must be agreed before purchase. If you need to change an appointment, contact us as soon as possible. No undisclosed cancellation fee applies under these website terms.

6. EU consumer withdrawal rights

If you are an EU consumer concluding a distance service contract, you generally have 14 days from the conclusion of the contract to withdraw without giving a reason. To withdraw, send a clear statement to office@holisticitalian.com, identifying yourself and the service. You may use: “I withdraw from my contract for [service], concluded on [date]. My name is [name], and my contact details are [details].” No specific form is required.

If you expressly request mentoring to begin during the withdrawal period and then withdraw, a proportionate payment for the service already provided may be due only where the statutory information and express-request requirements have been met. You lose the withdrawal right for a fully performed service only after prior express consent to early performance and acknowledgement that full performance ends that right.

For separately applicable digital-content rules, loss of withdrawal rights when delivery begins requires prior express consent, acknowledgement of the loss of that right and the required contract confirmation. Immediate access, opening a PDF or accepting these terms alone does not replace those requirements. Included materials do not automatically remove your withdrawal right for the mentoring service.

Where a refund is due on withdrawal, it is made without undue delay and within 14 days of notice, using the original payment method unless otherwise expressly agreed, without a refund fee. Your statutory rights for non-performance or non-conformity remain intact.

7. Service issues and cancellations

If access is missing, materials are defective or the agreed mentoring is not delivered, email us so we can resolve the issue. If Federica cannot provide the service, we will offer an agreed alternative or an appropriate refund for the unprovided service. Nothing here excludes any remedy required by consumer law.

8. Educational materials and personal use

Copyright in Holistic Italian materials remains with the relevant rights holder. Your purchase permits personal use of the included materials on your own devices and personal printing. You may not resell, publicly distribute, publish, sublicense or use them to deliver commercial training without written permission, except where mandatory law allows it.

9. Respect and confidentiality

Mentoring is a private, respectful exchange. Do not share another person's messages or personal information without permission. Avoid sending unnecessary sensitive information. We handle your information as described in the Privacy Policy. Confidentiality is subject to applicable legal obligations and is not medical professional privilege.

10. Responsibility and external services

We remain responsible for providing the agreed service with reasonable care and skill. Internet access and third-party services such as email, WhatsApp and Google Calendar are subject to their own terms and availability. Nothing in these terms limits liability that cannot lawfully be limited, including mandatory consumer protections.

11. Complaints, applicable law and changes

Please send complaints to office@holisticitalian.com so we can seek a resolution. These terms do not deprive consumers of mandatory protections under the law of their habitual residence or their right to bring proceedings before a competent court. No exclusive foreign court jurisdiction is imposed.

Updates apply to future bookings, unless a change to an existing agreement is required by law or agreed with you. The version confirmed at purchase governs that purchase.